Category: Customer Service

6 Spots To Celebrate Thanksgiving in the United States

The United States celebrates Thanksgiving annually on the fourth Thursday in November (second Monday in October for Canada). The holiday dates back to 1621, when the Pilgrims and Wampanoag Tribe hosted the first Harvest Festival in Plymoth, Massachusets. The celebration feast included bird, deer, fish, lobster, and dozens of local vegetables. Today, most people eat turkey, stuffing, mashed potatoes, and gravy. If your client has decided to take a holiday vacation, then here are 6 of the most exciting Thanksgiving festivities and celebrations across the United States that’ll elevate the trip!

Overview of the best destinations to send your client for Thanksgiving in the USA:

  • New York, New York
  • Orlando, Florida
  • Plymouth, Massachusetts
  • Frankfurt, Michigan
  • Santa Fe, New Mexico
  • Leavenworth, Washington

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Why To Never Let Clients Book Their Own Airfare

Travel consultants are an increasingly popular resource because most travelers don’t have trip planning experience or time to spare. When using a travel agent, clients benefit from receiving a full itinerary, accommodations, and transportation for their vacation without the extra effort on their part. If you’re a travel agent, never let your clients book their own airfare—especially when they’re paying additional costs for your services. If you aren’t already convinced, then read on to discover why travel agents should never let clients book their own airfare!

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Getting the Most from an Airline Consolidator

If you’ve used an airline consolidator in the past, you’re already on track for advancing your job in the travel industry. It means, on top of organizing fulfilling itineraries for clients’ travels, you include selling airfare in your services; but did you know working with an airline consolidator brings advantages beyond low airfare?
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Sky Bird Makes It Easy to Book Large Groups 

Strength in Numbers

When you’re approached by a large group of travelers, it’s both exciting and intimidating. On one hand, you know there’s a big fat commission check in it for you. On the other hand, the logistics of booking 10+ people is complex. We’d like to give you that commission check AND peace of mind. Our Groups Department is specifically trained to help you handle large groups.
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The Benefits of Familiarity

How Sky Bird Provides the Best Customer Service

The smiling barista who hands us our coffee every morning but suggests we will love their dark roast.

The math teacher our child wants for the next level because of how they inspire.

The always-reliable handyman we call on to fix anything around the house.

We love familiarity and we are always willing to put our trust into someone we know and has proven their capability time and again.

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10 Ways to Fail as a Travel Agent

One of the best tools for success is learning from other’s mistakes. There are hundreds of success stories or articles about “how to be a travel agent.” But what about the travel agents who fail? Why do some agents flourish and others flop?

We asked industry experts what they have observed working with agents throughout the past 40 years. Here is what they had to say:
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We Speak Your Language, Literally!

How Sky Bird Provides the Best Customer Service

Agents with VFR customers have a unique benefit in working with their clients. They understand their culture and can speak in their respective native language. This creates a greater connection between travel agent and customer.

Imagine booking fares with the help of an airline consolidator that speaks your language!

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The Benefits of Experience

How Sky Bird Provides the Best Customer Service

 Dread.

It’s what we feel when we pick up the phone and call the cable company or the cell phone company.

Is it their inexperienced customer service representatives? Is it their unwillingness to help?

We understand what it is like. And we understand what it is like to receive amazing customer service too. Providing incredible customer service is something we strive for at Sky Bird. With over 40 years of experience, we have proven time and time again that our customer service agents are knowledgeable and experienced.
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